Overview


Payroll for GW Philippines OPC employees is processed through Union Bank of the Philippines. In time, an employee may encounter some issues with his/her payroll account, whether it be in the ATM or Online Banking Account, which Groworx Finance supports. 


Employee Responsibility


  • The employee should ensure that the bank account in question is only for his/her official payroll account (as of 31 March 2020, it’s  with Union Bank of the Philippines)

  • This request is only available for employees who already have their payroll accounts and encountered  issues with it such as:

    • ATM blocked by the bank (Lost ATM, Fraud)

    • Account blocked by the bank

    • Other issues as verified by the bank officer

  • An employee is not allowed to request on behalf of another employee. Any misrepresentation will result in disciplinary actions. 


Process Flow



1. Submit a ticket for Employee Bank Account Issues



    1.1 From the Beacon homepage, click Service Catalog.

    

    


1.2 On the next page, click Employee Services.



1.3 Hover around Employee Bank Account Issues then click Request Now.

        


1.4 On the next page, enter the following information:




Field

Parameters

Employee Name

Select your name from the list

Tribe

Select your Tribe from the list

Bank Account Issue

Select one of the following:


  • Disabled ATM

  • Incorrect PIN

  • Lost ATM

  • Unable to register to Internet Banking

  • Unable to register to Mobile Banking

  • Other

Remarks

Optional Field. Enter more details of your request

Documentation Requirement

Not required. 


The option to Request for someone else is available by default but Groworx Finance will not accept any requests on behalf of another employee for this Service item. 


Once everything is in order, click Place Request.


2. Groworx Finance receives the ticket and will coordinate with the bank to fix the issue. For these kinds of issues, the employee needs to create a ticket for Alternative Payroll Enrollment as Groworx Finance will remove their accounts from the payroll register:


  • Disabled ATM

  • Lost ATM